What Information Do We Collect?
a. Personal Information – Personal information is any information that is considered personally identifiable, like your name, email address, phone number, mailing address or payment information, that allows us to identify or contact you. When you create an account with us, edit or update your account information, upload images or other content to our Site, or order or use any of our products or services, we may collect personal information.
We collect additional personal information when volunteered by you, such as information provided in surveys, blog comments, and emails.
You can choose not to provide personal information to us. However, if you do not provide such information, you may not be able to make a purchase or create an account, so your ability to use the Site will be limited.
b. Uploaded Images & Content – We may collect additional information that you submit to the Site when designing a HUGZ or other packaging, including text, photographs and other images. We may collect technical information about those photographs and images (such as the file size and aspect ratio).
c. Usage Information & Cookies – We may also collect “usage information”. It is information automatically collected by our web server (which may be hosted by a third-party) that your web browser makes available whenever you visit or use our Site. For example, we may collect your IP address, browser type, operating system version, and information regarding your browsing activities (e.g., information about the websites that you visit before or after visiting the Site) and geographic location.
It is possible to prevent cookies from being used by your browser. If you refuse to accept cookies, however, some portions of the Site may not function as intended.
California Do Not Track Disclosures
HUGZ does not respond to “do not track” signals.
Use & Disclosure of Information
b. Uploaded Images & Content – We may store photographs, images and other content uploaded or submitted to the Site - and information about any such photographs and images - in order to provide products and services, improve our products and services, garner insights and information about our users, and to fulfill orders. Our printing and assembly process requires human involvement, so HUGZ employees and vendors will see your photographs, images and other content that you submit to the Site.
c. Usage Information – We may use usage information in order to analyze trends, generally learn about usage of the Site, help us run and maintain our Site, and provide a better, more customized experience.
d. Referrals – If you use a referral program to refer your friends to our Site, we will use the information you provide about your friends to contact them regarding your referral. We will retain such information in our systems and may use such information to verify whether such person ordered a product or visited the Site or to contact such persons to follow up on your referral.
e. Promotions & Surveys – Every now and then, HUGZ may invite customers to take part in surveys, promotions, contests and sweepstakes. The information we collect from these surveys, promotions, contests, and sweepstakes may be matched with individual customer accounts and used by HUGZ to contact you regarding our surveys, promotions, contests and sweepstakes and to improve your overall customer experience, and may be shared with third parties who provide services to us or on our behalf.
f. General Disclosure of Information - We may provide your personally identifiable information and usage information to third parties who provide services to us or on our behalf (e.g., those who help us fulfill or deliver your order, process payments, etc.). We may also disclose usage information to our affiliates and third parties, including, but not limited to, our advertisers.
g. Business Transfers – We might sell or buy subsidiaries, or business units. In such transactions, personal information and usage information are generally some of the transferred business assets. Also, in the event that our assets are sold, personal information and usage information may be one of the transferred assets. We may disclose personal information and usage information to affiliated companies, our parent company and sister companies.
Storage of Information
a. Location of Storage – Any information, photographs, images or other content we collect may be transferred to and stored in our servers or those of third parties that act on our behalf (such as hosting providers) in the USA or elsewhere. By using our services you agree to such collection, transfer and storage.
b. Duration of Storage – We may store any of your information, photographs, images and content for whatever duration we deem necessary to ensure that our records are accurate and complete. Such information, photographs, images and content may persist even after you delete your account. However, HUGZ does not operate as storage repository for your images or other content. If desired, you should make your own back-up and archival copies of any content, including images, that you upload or otherwise submit to the Site. We will not be liable to you for any loss of images or content.
Access to Account Information and Preferences
b. Modifying/Deleting Your Account – If you have created an account, you may review, update, or correct personal information submitted in connection with that account by logging into your HUGZ account and visiting the account preferences page. If you request that HUGZ delete your account, we will use reasonable efforts to deactivate your account and delete your personal information in a timely manner, unless we are required to retain such information by law, or we reasonably believe we need to retain such information for business purposes.
Privacy of Children
The Site is a general audience website. We do not intentionally collect personal information from users of this Site who are under the age of thirteen.
If we become aware that a user of our Site is under the age of 13 and has placed an order using our Site, we will remove that child’s personal information from our files.
Information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information. We will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.
You help to maintain the security of your personal information stored in our systems by keeping your username and password confidential and protecting against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Third Party Sites
Questions and Suggestions
HUGZ is a pending trademark of HUGZ, LLC, a corporation registered under the laws of the state of New Hampshire in the United States with our principal place of business at 95 Brewery Lane #16 Portsmouth, NH 03801.